FREQUENTLY ASKED QUESTIONS

 

We want to give you the smoothest introduction to your training day possible. If there is a question you have that isn’t answered here please reach out to us with an email to info@motodna.com.au

COVID-19 (CORONA VIRUS)

 

Can I get a refund if the event is cancelled due to Corona Virus (COVID-19) restrictions? 

For all events that have been postponed and we will issue a personal single use code that will allow you to re-book within a 12 month period to an event of the same value (or greater where you can pay the difference).

 

If I used a discount code in my original booking, will I have to pay the Administration fee or any other fees to rebook?

No – we have relaxed the policy on this if your booking has been directly affected by us having to change your event date due to COVID-19.

 

Can I speak to someone about my booking?

Yes you can call us during standard business hours Monday – Friday on 1300 001 DNA (362).

 

Are the Lakeside (Queensland) Events postponed?

Yes, we have postponed all Lakeside Training Centre events.  If this changes we will advise people directly if their pre-existing booking has been affected. Sign up to our emails, or follow us on Facebook and Instagram for up to the minute changes.

 

 

BOOKINGS

Can I get a refund for my booking?

There are no refunds, in part or in full, within one week (7 consecutive days) prior to an event regardless of the reason (including, but not limited to; weather conditions; work requirements; motorcycle problems; family crisis; and health problems).

 

Can I change my booking date?
Riders may reschedule or cancel their booking, provided:

–  It is not a part of a group booking, and

–  The request is made more than one week (7 consecutive days) prior to the event, and

–  A $35 processing fee is paid per position booked

 

Can I transfer my booking to another name?

Riders may transfer a position to another rider provided inside the 7 days prior to the event, provided:

–  It is not a part of a group booking, and

–  The rider taking the position fits the criteria for the booked riding group, and

–  The event has not started, and

–  A $35 processing fee is paid per position booked

Riders are not permitted to hand over their booking to another rider, either in part or in full, at any time during an event.

 

What happens if the weather is bad?
We ride in the rain! We use wet weather to really focus in on your safe control of your motorcycle. Refunds will not be given due to weather conditions.

 

What if I can’t make it on the day?

motoDNA accepts no responsibility if a rider fails to attend, cannot ride, is unfit to ride, or chooses not to ride in all or part of the day regardless of the reason (including, but not limited to; weather conditions; work requirements; motorcycle problems; family crisis; and health problems). On the day of the event there are no refunds or reschedules either in part or in full, including hire equipment.

 

CIRCUIT AMENITIES

 

Are food and drinks available?
At Sydney Motorsport Park there is a café serving sandwiches, hot food, cold drinks, and snacks until 2pm, the café operators will give 45mins notice prior to close. Vending machines are available at all times.

 

Is there power available?
Power is available Sydney Motorsport Park, Lakeside Raceway and Barbagallo raceway. There is no power available at Lakeside Training Centre.

 

Can my friends and family watch?

Yes, all spectators, including pit and support crew must wear enclosed shoes, and must be able to be aware of and identify hazards.

No one under the age of 16 years is permitted in the Pit Area unless accompanied by an adult with the only exception, Riders in an event who have been cleared for participation by the Event Organiser.

 

SAFETY

 

What Gear do I need?

 streetSKILLS (also known as RideSAFE for Australian Defence Force personnel)

Riders in the streetSKILLS course can ride in road gear.

Road gear requires you to have at minimum:

  • Full face helmet of Australian Standards or European Standards
  • Motorcycle jacket
  • Full length motorcycle specific pants
  • Motorcycle gloves that cover your wrists.
  • Boots that cover your ankles (no exposed skin).
  • We recommend that all riders in all groups wear a back protector.

Please note for safety that any rider wearing road gear is required to stay at road speed (110km/h maximum) whilst on track.

trackSKILLS

Riders in the trackSKILLS course are required to wear:

  • Motorcycle leather one-piece suit or 2-piece leather jacket and pants which zip together (no textile clothing allowed),
  • Leather motorcycle gloves that cover your wrists (no exposed skin)
  • Full-face helmet of minimum Australian Standards or equivalent
  • Full height leather motorcycle boots which overlap the leather pants (no exposed skin)
  • We recommend that all riders in all groups wear a back protector.

 

MOTORCYCLE PREPARATION

  1.  
  2. Is my bike eligible for the event?
    All bikes are welcome at our events as long as they are in safe running order.

    All participants are responsible for ensuring their motorcycle is suitable mechanical condition. Any motorcycle that is currently road-registered is suitable for track riding.

     

    Please use this checklist as a guide for your preparation.

    A. Camera and/or timing equipment (labelled with name) and secured to bike with 1) manufacturer’s mount and 2) tethered from secondary fixture to unit

    B. Tyres are above wear indicator, wear is even and pressures set to your motorcycle manufacturers specification

    C. Mirrors are removed or taped over glass or folded back.

    D. Bags, panniers saddle bags, luggage rails, tank bags or rack bags of any kind removed.

     

    CAMERAS AND TIMING EQUIPMENT

     

    Can I take pictures or film at events?
    Yes! We also have an on-site photographer to capture the action both on and off track. These photos will be made available to you within 2 days of the event via email.

     

    Can I use a lap timer or video recorder on my bike?
    Yes, video Recording and Lap timing devices are allowed at motoDNA Training Days. Any camera or timing devices are to be secured to bike with 1) manufacturer’s mount and 2) tethered from secondary fixture to unit.

     

    What if my lap timer or video recorder falls off my bike?

    In the event of a camera / timing device falling off your bike please note the following:

    1. Should your camera/timer fall off during a session DO NOT attempt to stop during your riding session. We cannot and will not stop the day to look for a camera/timer.
    2. There is NO track access to the circuit at anytime before, during, or after the event to search for missing cameras and timing devices.
    3. Should your camera/timer be recovered by a marshal or event organiser, you must be able to identify your camera/timer easily.

     

    Can I ride with a helmet mounted camera, a backpack, or other personal attachments?

    No, only equipment directly mounted and tethered to your motorcycle is permitted. The only gear you should be wearing is your motorcycle safety gear.

     

    TYRES

     

    How do I know if my tyres are worn?

    Tread wear indicator bars are moulded into the tread grooves at regular intervals around the tyre to indicate when a tyre is worn to its limit of safety. Where it is difficult, is when your tyres are worn in the middle and not on the edges, or more on one side than the other. In any case, a training day will push your tyres and bike more than any other riding you do. If your tyres are at or close to the wear indicator is it safest for you and your motorcycle to invest in a new set of tyres.

     

    What are the best Pressures?

    Riders in the streetSKILLS / RideSKILLS course – refer to your manufacturers guide for tyre pressure

    Riders in the trackSKILLS course – depending on your speed, tyre manufacturer, and track temperature, tyre pressures to vary. If you don’t know, please speak with us on the day.

     

    Can I ride with a plug (puncture repair) in my tyre?

    No it is not recommended on the track. The pace and heat that your tyres experience on the track make a plugged tyre unsafe. It is best to replace the tyre for your ride day.

    How much are your tyres at the track?

    We provide tyres and tyre fitting services at the track. Should you wish to purchase tyres please email us as soon as possible prior to the event so we can secure your order.

     

    How much to change a tyre?

    If you bring up the rim, the tyre change price is $20 per tyre

    If you bring in the bike, the tyre change price is $40 per tyre

     

    Do I need tyre warmers?

    No, you do not need tyre warmers.

     

    MIRRORS

     

    Do I need to tape my mirrors?

    Your mirrors should be removed OR taped over glass OR folded back. The reason for this to keep your attention on what is happening in front of you. It is the responsibility of the rider behind you to keep a safe distance and pass in a safe manner.

     

    Do I need to bring my own tape to tape my mirrors?
    If possible bring your own tape, however, if you forgot on the day we will have some available for you.

     

    BAGS & PERSONAL ITEMS

    Can I keep my bags in my pit area?
    Yes. However, we do not accept responsibility for the security of your belonging.


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